QUESTIONS??
Maybe these answers will help:

Shipping:
How do you ship & how long does it take?
We ship via USPS (United States Postal Service) Priority Mail for unframed 10"x12" or 16"x20" prints. Any framed or larger art pieces are shipped via UPS Ground.
Unless you have a special "RUSH" request, we ask that you allow a two week turnaround time for any orders. Both shipping methods take approximately 3-8 business days, depending upon where we are shipping to.
All orders are shipped from Chatsworth, CA. Unframed 10"x12" prints are often shipped the same day they are ordered. Please allow extra time for custom framing and oversized items.
UPS will not deliver to P.O. boxes, so please specify another address for delivery.
If you need to receive your item or send a gift by a particular date, please call us
at 1-800-270-9500 to arrange special delivery.
We can often make special arrangements, but the shipping costs will increase.
UPS 2nd Day Air can take 2-3 business days and costs approximately $8 more. Remember, however, that depending upon what's currently in stock and if you require any framing, the order will most likely not ship the same day it is placed. If you are using the 2nd Day Rush, the order will ship as soon as it is filled. Unframed 10"x12" prints can usually be shipped within 24 hours if your order is placed Monday-Friday. Large framed pieces (ltd. ed.) will take longer (approx. 2-3 days).
Please call to inquire about International orders. The delivery time and cost will differ.
Is there glass in the frames? If so, won't it break during shipping?
There is glass in the 10"x12" size frames and many other larger custom frames. Usually, if we are shipping a large limited edition, we will use Plexiglas instead. It is safer and easier for transport.
You do NOT need to worry, however, about any of your items being damaged.
We utilize a framing and packing company that packs each item with care to assure yours will arrive safely. Our shipping/handling costs are as low as we can get them without compromising the quality of service. Part of the cost you pay for shipping is to receive the peace of mind that you will never receive a damaged item in your order.
Ordering Art:
I saw a piece of art at an art show, but I don't see it online!
Nelson De La Nuez has created over 300 different works of art-there are only approximately 100 on our site. The art shows will always have the newest releases and the most inventory available to view.
Can I still order the title I want if it's not on your site?
Of course! Most of the titles are available (a few are out of print), but we like to rotate what's on our website. If you know the title or description, e-mail: artjuxt@juxt.com or call our Customer Care Dept.at: 1-800-270-9500. We will need to know the title/description, quantity, size, credit card # and expiration date, and your name, phone number and shipping address.
What if I wanted to write a check instead of using a credit card?
For the fastest delivery, pay with a credit card, but if you want to write a check, call us to place the order. We will need to wait to ship your item(s) until we receive the check and it has cleared. Give us a call at 1-800-270-9500 or fax your order to: 805-583-5566.
Do you accept returns or exchanges?
If you ever receive a damaged item, we will replace it for the same item--Please notify us, however, within seven days of receiving the damaged item.
We do not accept returns or exchanges unless there is a special circumstance. Please make sure you are ordering the correct artwork. It is impossible for us to constantly take returns or exchanges when people simply change their minds after receiving the order.
The very nature of original artwork makes it difficult for us to allow people to "swap" images.
We must stand by our policy to protect the artist's integrity and copyrighted images.